Frequently Asked Questions
We leave here all the necessary information so that you have a fast, reliable, and secure shopping experience. If you still have doubts, you can write to us through all the communication channels we have available.
1 - 🛠️ Is it easy to install?
Yes, it is very easy and fast. We will send you a step-by-step guide by email so you can download without problems using the credentials we provide.
2 - 🔄 Is there a difference between digital and physical games?
No, DIGITAL GAMES have the same functions and features as physical ones (DVD, Blu-ray, etc.), but they are downloaded directly from the official PlayStation store, guaranteeing originality and quality. Additionally, they can cost up to 70% less, as they have no manufacturing or distribution costs.
3 - 🔰 Are you reliable?
Of course! You can find us on all social media as @gorosoftps. We are also on Trustpilot (international review site): Check our customers' opinions [Gorosoft Digital Store Reviews].
4 - 🪪 Are the games original and complete?
Yes, all our games are 100% original and are downloaded directly from the PS Store. They are identical to physical games, allowing you to play online, earn trophies, and update the game, all without risks to your console or discs.
5 - 🔔 How many times can I download the game?
Our digital games are for a single download on a single console.
6 - ⚠️ Can I delete the user account provided to me?
No, you must not delete or modify the user we provide. If you do, you will lose the game. We recommend following our instructions 100% to avoid errors.
7 - 🚫 Do they work on flashed or jailbroken consoles?
No, they do not work on flashed consoles. If you have a flashed console, you must update it with the original Sony firmware before purchasing our games. If you need help, contact us.
8 - 🤌🏼 What is a Primary and Secondary account?
🕹 PS3: The concept of primary and secondary account does not apply.
🎮 PS4 - PS5 Primary Account: You can play from any profile/user without needing to be connected to the internet.
🎮 PS4 - PS5 Secondary Account: You must play from the new user created and you need to be connected to the internet to start the game. Once started, if the connection is lost, the game is not interrupted.
9 - 🤌🏼 What do I receive with my purchase?
You receive an email with a super easy step-by-step guide.
10 - ✅ Can I play from my personal account?
Yes, all our PS3, PS4, and PS5 games can be played from your personal account, earning all available trophies.
11 - 🌐 Can I play online?
Yes, as long as the game manufacturer maintains the online servers. On PS4 and PS5, some games require a PSN PLUS subscription to play online (this is specified in the game description).
12 - 📝 Do the games have a warranty?
🕹 PS3: Unlimited warranty, as long as the requirements are met.
🎮 PS4-PS5: Unlimited warranty, as long as ALL requirements are met.
13 - ♾️ How long do the games last?
Digital games have unlimited durability. They do not expire or lapse. You just need to follow the installation steps and you can enjoy them.
14 - 📅 What is the return policy?
You have 1 day to return the game if it does not work correctly. Contact us via WhatsApp to start the process.
Read the Returns section.
15 - 📅 Do you have support videos for installation?
On our YouTube channel, you will find download tutorials, news about games in our store, and trailers for our best-selling titles. Subscribe so you don't miss any updates!
💻¿Necesitas ayuda o tienes preguntas? Contáctanos por WhatsApp, Email o Redes Sociales:
📳WhatsApp: +549-11-3914-7422
📧Email: [email protected]
🕸 En redes somos @gorosoftps
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